Acme by Casago · Owner guide
Explore the owner perspective, operating details and practical next questions behind this guide. When you are ready, carry the facts of your home into a secure property-specific conversation.
Existing owner? Access your Owner Portal
What is included
Configured guest access can be associated with a confirmed stay instead of relying on a broadly shared entry code.
Vendor and housekeeping visits can be planned around an approved service window where the lock and workflow support it.
An owner credential may be configured separately from guest and vendor credentials.
What changes for the owner
Access, by role
Access decisions are organised around distinct guest, service and owner roles rather than one broadly shared code.
Fit, reviewed
The installation review makes lock and door fit visible before an owner relies on an automation workflow.
Events, in context
Connected-lock event history may give the operating team useful context when resolving an access question. Available event detail depends on the equipment and configuration.
How the program takes shape
This is the owner-facing sequence for reviewing the property, confirming the plan and revisiting it as the home's needs change.
During onboarding, Casago reviews the exterior door, deadbolt and bore alignment, Wi-Fi reach, owner-use pattern and approved access roles.
After an eligible lock is installed and connected, a confirmed reservation can trigger the configured guest-credential workflow.
Guest credentials are distributed through the approved communication flow for the reservation window rather than shared as a standing house code.
Scheduled housekeeping or maintenance visits can be assigned their own time-bounded access workflow when the service plan and lock configuration support it.
The operating team reviews access events and exceptions through the configured platform, while owner access remains subject to the home's approved controls.
What to validate for your home
Decision questions
Four questions worth answering with the local team before a lock workflow is part of the plan.
| Decision area | What to look for | Program approach |
|---|---|---|
| Guest entry | How are guest credentials created, delivered and governed for each approved stay? | A configured reservation-aware credential workflow |
| Service access | How are housekeeping and vendor access windows set and governed for approved work? | A scheduled access approach when supported by the property setup |
| Owner use | How are owner access rights configured, changed and kept separate from guest and service access? | A separately governed owner credential can be discussed during setup |
| Eligibility | Has the door type, connectivity and installation fit been reviewed before hardware is selected? | Door type, connectivity and installation fit are reviewed first |
Related programs and guides
Smart Thermostat
Smart Monitoring
Smart Pool Management
Smart Home Program
Potentially. The owner credential is a separate owner-control setting, distinct from the guest and vendor credential workflow. The local team should confirm the lock configuration, access rights and change process for your home.
Connected-lock behavior during an outage depends on the lock model, battery condition, prior credential synchronization, and property configuration. Review the home's fallback and support plan during installation rather than relying on a universal outage claim.
Compatibility depends on the existing lock, door preparation, connectivity, and platform support. The team should complete an installation check before confirming reuse or replacement.
Next step
Continue to the Owner Portal for a property-specific conversation. Prospective owners choose I'm considering the program. Existing owners sign in as an owner. Nothing about your home is sent from this page.
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